导读:最近一名黄姓女子在喜滋滋地激活自己刚买的iPhone 7新机之后，却意外在手机中发现了大量陌生人自拍照，在向苹果客服反映后，得到的回复是由于iCloud账户泄密导致。
A woman surnamed Huang was astonished after activating her new iPhone7 and finding 82 photos already in the phone’s album.
在激活自己入手的iPhone 7新机之后，黄女士大吃了一惊，因为她在手机中发现了82张陌生人的照片。
Huang preordered the phone on Sept. 9 via Apple’s official website, and received the phone on the morning of Oct. 27. After unpackaging and activating the phone, Huang discovered the photos, which included a number of selfies. according to dates listed in the photo album, the photos were taken between Sept. 27 and Oct. 17.
9月9日黄女士通过苹果官网预定了iPhone 7新机，并于10月27日早间收到了手机。但是在打开包装激活手机之后，黄女士却在手机中发现了这些照片，其中还包括一些自拍照。据手机中相册标注的时间显示，照片拍摄的时间在9月27日到10月17日之间。
Huang decided to contact Apple’s customer service. When she did, an employee promised that the company would send Huang a new phone. However, the employee offered no explanation for why the photos were on Huang’s - purportedly brand new - phone in the first place.
黄女士决定联系苹果的客服。当她这样做了之后，苹果一名员工承诺将会给黄女士更换一台新机。但是，这名员工并没有首先向黄女士解释为什么她的手机--据称是全新的--存在其他人的照片。
The next day, Apple’s customer service contacted Huang to arrange the phone exchange, but this time Huang refused. She demanded a reasonable explanation for the incident. According to the service staff, the incident with Huang’s phone, as well as several other similar incidents, were all caused by iCloud account leaks. However, Huang claimed that she never used the backup function, and that her account couldn’t have been hacked.
第二天，苹果客服联系了黄女士安排换机事宜，但是这一次黄女士拒绝了。她要求对方就此次事件给出一个合理的解释。据这名客服人员表示，黄女士的手机、以及其他几次类似的事件都是由于iCloud账户泄露导致的。但是黄女士声称自己从未使用过备份功能，因此她的账户也不可能被黑客攻击。
The customer service department then explained that, based on Huang’s description, the photos could have been left over from functional tests, as workers may have forgotten to delete them. Apple pledged to appropriately deal with Huang’s appeal.
苹果客服部门随后解释说，根据黄女士的描述，这些照片可能是测试手机性能的时候留下来的，工人们可能忘记删除这些照片。苹果方面承诺将妥善处理黄女士的诉求。
