2020年全国II卷
第二节(共5小题：每小题2分，满分10分)根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
Emoji(表情符号) and Workplace CommunicationIn Asia, messaging platforms are growing rapidly, with users in the hundreds of millions, both at work and play. 36 . It’s been reported that 76 percent of employees in some western countries are using emojis at work.
Written communications can often read as cold and dull. Using emojis can add humor and feeling, keeping intention clear. 37 , encouraging better and more frequent communication.
In any given office, employees can range from age 22 to 70 and beyond, and finding common ground in communication style can be a challenge. 38 . While the younger generations prefer to communicate visually, for those used to working with traditional tools like email, it may feel like a learning curve(曲线). The good news is that it’s simple to learn and can be worth the effort.
There is also the matter of tone(语气). Who hasn’t received an email so annoying that it ruined an entire day? 39 . Emoji can help communication feel friendlier, and even a serious note can be softened with an encouraging smile.
40 , and emoji can contribute directly to that positive outcome. And when your employees begin adding smiling emojis to their business communication, you’ll know you have succeeded in improving your work culture.
A. message with emojis feel more conversational
B. Even a formal email can seem cold and unfriendly
C. Sending smiling faces to colleagues may seem strange
D. The popularity of these platforms is spreading globally
E. Giving employees the tools enables them to communicate honestly
F. Studies show that friendlier communication leads to a happier workplace
G. An easy way to bring all work generations together is with a chat platform
答案解析：
36. D. The popularity of these platforms is spreading globally
根据后一句提到的西方国家员工使用表情符号的情况，可以推断出这里是在说这种信息平台的普及正在全球范围内扩散。
37. A. Message with emojis feel more conversational
根据前一句提到的使用表情符号可以添加幽默感和情感，使意图更明确，这里应该是说使用表情符号的消息感觉更像是在对话。
38. G. An easy way to bring all work generations together is with a chat platform
根据后一句提到的不同年龄段员工沟通风格的差异，这里应该是在说使用聊天平台是将不同工作世代的员工聚集在一起的一个简单方法。
39. B. Even a formal email can seem cold and unfriendly
根据后一句提到的表情符号可以使沟通感觉更友好，这里应该是在说即使是一封正式的电子邮件也可能显得冷漠和不友好。
40. F. Studies show that friendlier communication leads to a happier workplace
根据后一句提到的员工在商务沟通中使用笑脸表情符号，可以推断出这里是在说友好的沟通可以带来更快乐的工作场所。
